About DelveDelve is building an AI-native platform that transforms compliance from tedious, manual work into effortless, automated workflows.We’re the fastest growing compliance company on the market. Delve helps hundreds of companies save hundreds of hours (e.g. Bland, 11x, WisprFlow) by eliminating busywork and helping teams focus on what matters — building securely.Backed by Insight Partners, General Catalyst, Y Combinator, and top-tier investors, we just raised our $32M Series A and are scaling quickly.Our team includes former founders, Olympiad medalists, and engineers from OpenAI, Stanford, MIT, and Berkeley. We’re on a mission to eliminate busywork for humanity — starting with compliance.About the Role: Support EngineerDelve customers love us because we move fast, care deeply, and go the extra mile — and our support team is the heart of that experience. We’re looking for a Solutions Engineer to provide fast, technical, high-quality help to our customers in real time.You’ll be the front line in Slack, resolving support requests, troubleshooting issues, and helping users navigate complex compliance workflows. You’ll also partner closely with engineering and product to escalate bugs, improve our docs, and level up the overall support experience.This is not a passive ticket-pushing role — it’s hands-on, technical, and dynamic. You’ll be a hero to our customers and a critical bridge between them and the product.What You’ll DoBe in our shared Slack channels and ticket queue, responding to customers within minutes (yes, minutes)Troubleshoot product issues, investigate bugs, and work with engineering to get them fixed fastGuide customers on best practices and unblock them during critical moments (like audits or security reviews)Write and maintain internal knowledge base articles and external product documentationAct as the voice of the customer — surfacing pain points, feedback, and product gaps to the teamProactively identify recurring issues and work with engineering to fix root causesWho We’re Looking For2+ years in customer support, solutions engineering, or a technical-facing role at a SaaS companyComfortable in real-time support — Slack, PylonStrong communicator: clear, friendly, and confident with both technical and non-technical usersFast-moving and calm under pressure — especially during critical customer issuesMeticulous with follow-through: nothing slips through the cracksA team player with high empathy and a genuine desire to help people succeedHuge plus if you have GRC experience in the past. Not a Fit If...You want a strict 9–5 job with no real-time responsibilitiesYou’re uncomfortable in high-speed, high-pressure support situationsYou prefer to wait for perfect specs instead of jumping in and figuring things outWhy This Role MattersAt Delve, support is not an afterthought, it’s one of the reasons customers choose us. You’ll be instrumental in building trust, protecting revenue, and making sure users never feel stuck or ignored. If you care about people, understand technical systems, and thrive under pressure — you’ll love this job.BenefitsComprehensive benefits packageJoin UsIf you're energized by solving real customer problems fast, and love being at the intersection of people and product, apply now. You’ll be joining a world-class team on a mission that matters -and your support will make a direct impact every day.