Site Reliability Engineer

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. Through an Employer of Record (EOR), we are looking for a new Site Reliability Engineer in India to join our growing IT Team. This individual will report into our Director of IT and ensure the scalability, reliability, and performance of our infrastructure and applications with a focus on automation, monitoring, and incident response. If you enjoy bridging software engineering with IT operations, we’d love to hear from you!   Role Type: Full-Time Location: Remote from India Schedule: Monday through Friday with a minimum schedule overlap of 4-5 hours per day with 8:00 a.m. to 5:00 p.m. U.S. Eastern Time to ensure effective collaboration Base Salary: $29,000 – $36,000 USD per year Responsibilities: High-level proficiency of written and verbal communication in English Design, build, and maintain scalable, reliable systems on GCP (Compute Engine, GKE, Cloud Storage, Cloud SQL)​ Develop automation for infrastructure provisioning using Terraform, Ansible, or Deployment Manager Build and maintain observability platforms (monitoring, logging, tracing) using tools such as Stackdriver (Cloud Monitoring), Prometheus, or Grafana Manage incident response, conduct postmortems, and implement improvements to reduce recurrence Partner with DevOps and engineering teams to enhance CI/CD pipelines for resilient deployments Define and monitor SLAs, SLOs, and SLIs to ensure application availability and performance ​Implement disaster recovery (DR) and backup strategies across cloud services Continuously optimize performance, capacity, and cost-efficiency of GCP resources Requirements:  Bachelors degree in Computer Science, Engineering, or a related field ​​3+ years of hands-on experience as a Site Reliability Engineer, DevOps Engineer, Systems Engineer, or Cloud Infrastructure Engineer. Proven track record managing production-grade systems on Google Cloud Platform (GCP) or other cloud providers Strong understanding of Linux/Unix system administration, networking, and troubleshooting. Experience implementing Infrastructure as Code (IaC) using tools like Terraform, Ansible, or Deployment Manager. Familiarity with containerization and orchestration technologies such as Docker and Kubernetes (GKE) Experience with monitoring and observability tools (Google Cloud Operations Suite, Prometheus, Grafana, Datadog, ELK). Experience defining and monitoring SLAs, SLOs, and SLIs to ensure application uptime and performance. Proven ability to handle incident response, conduct postmortems, and drive root cause analysis Proficiency in at least one scripting language (Python, Bash, or Go) for automation and tooling. Hands-on experience building or managing CI/CD pipelines (Jenkins, GitLab CI, Cloud Build).Strong background in configuration management and release automation Knowledge of IAM (Identity and Access Management), network security, and cloud compliance controls. Familiarity with disaster recovery (DR), backups, and high-availability design High-level proficiency of written and verbal communication in English Preferred Qualifications: Proven ability to optimize infrastructure performance and cost, particularly within GCP (FinOps experience a plus). Background in capacity planning, load testing, and horizontal scaling of distributed systems Certification(s) as a Google Cloud Professional Cloud DevOps Engineer (strongly preferred), Google Cloud Professional Cloud Architect or Associate Cloud Engineer, Kubernetes CKA/CKAD, etc. Experience implementing blue-green deployments, canary rollouts, and progressive delivery strategies ​Experience working cross-functionally with software development, QA, and security teams. Ability to mentor junior engineers and establish best practices for monitoring, deployment, and incident response Why work with us:   We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include: Comprehensive and affordable medical, dental, vision, and life insurance options Competitive Provident Fund contributions Paid time off and holidays Mental health support and wellbeing program Company-provided equipment and one-time $250 USD work from home stipend $750 USD annual professional development budget Company rewards and recognition program And more! We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments. We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives! We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget. We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more. We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day. Check us out and learn more at https://www.supplyhouse.com/our-company! Additional Details:   Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations. SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position. To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills. We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations. All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.