About clientIf you work at a company that uses Slack, chances are you’ve used a wide range of #help, #ask, or #support channels. These are places where you go to request help from your colleagues. Whether you need assistance resetting your password or finding the latest sales enablement content, these channels are critical for quickly getting the information you need so you can get back to doing what you love.These channels are the modern help desk. They are the oil in the gears of the modern, chat-centric organization. **Behind the scenes, they need software that allows people to turn questions into trackable, assignable, and resolvable tickets. For those operating these help channels, robust performance metrics are also essential. Increasingly, they want AI to answer tickets for them and resolve their colleagues’ questions faster. This is that software platform.The space we're targeting is typically referred to as ITSM, and it's enormous—$200 billion according to the CEO of ServiceNow, the industry leader. We have conviction that bringing AI, that actually works, to an aging and lackluster category of software is a huge opportunity. To tackle this market, we’ve partnered with some of the best investors in the business, including Khosla Ventures and Founders Co-op, along with a range of angel investors such as Guillermo Rauch (CEO of Vercel), GC (CCO of OpenAI), John Waldman (CEO of Homebase), and the founders of Zapier. Company was founded by Kevin Coleman (ex AWS/YC) and Taylor Halliday (ex Zapier/YC).If you're passionate about creating outstanding software that delights users, using cutting-edge technology, and tackling ambitious challenges, we'd love to discuss opportunities at this company with you.About the RoleWe're looking for a passionate Sr. Back-end engineer with a strong background in building web applications and server development. You'll be developing our core platform and web app while utilizing technologies like Typescript, and Node.js. If you have 5+ years of experience and are excited about the problems we’re working to solve, we want to hear from you.Responsibilities🛠️ Full Stack Development: Architect, develop, and maintain robust web applications using Typescript on the front end, and Node.js on the backend.🎨 UI/UX Implementation: Collaborate closely with our design lead to transform designs into engaging, responsive user interfaces using TailwindCSS and ShadCN UI components.📦 Monorepo Management: Utilize TurboRepo to efficiently manage our codebase, ensuring scalability and maintainability across multiple projects.🚀 Performance Optimization: Continuously monitor and enhance application performance, ensuring fast load times and a seamless user experience.🔄 Integration & Collaboration: Work cross-functionally with the founders and your fellow engineers to ship the features our customers are asking for.🛡️ Code Quality & Best Practices: Write clean, maintainable code and advocate for best practices in code standards, testing, and deployment processes.💡 Innovation: Stay ahead of industry trends and contribute innovative ideas to improve our platform and technology stack.About You💻 Technical Proficiency: You have extensive experience with Typescript on the frontend, and Node.js on the backend.🎨 Design Sensibility: You have an eye for detail and can implement pixel-perfect UIs that align with design specs.🧰 Tooling Expert: You're proficient with modern development tools including TurboRepo for monorepo management and have experience with TailwindCSS/ShadCN for styling.🧠 Problem Solver: You excel at diagnosing issues and devising efficient solutions in complex systems.🤖 Automation Enthusiast: You believe in automating repetitive tasks to improve efficiency and consistency.🤝 Team Player: You communicate effectively and enjoy collaborating with others to achieve shared goals.📚 Lifelong Learner: You're passionate about staying current with emerging technologies and continuously improving your skill set.