Senior Software Engineer (Observability)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work. With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together!As a Senior Software Engineer on the Observability Platform team, you will build and evolve backend services and shared libraries that help engineers understand and operate their systems in production. You’ll work as a software-first engineer, owning systems end to end, while collaborating closely with SREs to ensure observability is built into the platform, not bolted on. Design, build, and maintain production-grade services in Scala Own the full software development lifecycle, including testing, deployment, and operational readiness Contribute to internal platforms and tooling that support metrics, logs, traces, and service insights Partner with SREs and product teams to embed observability into services and development workflows Participate in on-call rotations and post-incident reviews, contributing to long-term reliability improvements What we’re looking for We value strong engineering fundamentals and problem-solving ability over years of experience. Core requirements Strong experience building Scala-based backend systems, tackling complex data-flow and concurrency challenges (e.g., with ZIO or Akka). Solid understanding of distributed systems and production software Experience owning services end to end in a cloud-native environment Familiarity with modern SDLC practices (testing, CI/CD, monitoring) Ideally you will also have Exposure or strong interest in observability concepts (metrics, logs, traces, SLIs/SLOs) Familiarity with tools like Datadog, Grafana, Prometheus, OpenTelemetry, or similar Experience working alongside SRE or Platform teams Knowledge of Kubernetes, Terraform(not mandatory), or cloud infrastructure Most importantly, you’re curious and interested in learning how large-scale platforms are operated and observed in production. Perks & Benefits Competitive salaries & meaningful equity Private Medical Insurance Life/Risk Assurance Meal Allowance: 8.55€ per day Community Days (additional paid holidays) Paid Annual Leave (22 days) Paid Sabbatical (after 4 years tenure) Initial laptop workstation setup Teleworking Allowance Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. You may see all job vacancies on our official Iterable channels: Official Iterable website, Careers page: https://iterable.com/careers/ Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. 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