Company Overview: At Panopto, we are driven by a powerful purpose: to be the leader in visual and audio-based learning. We do this by empowering learners with interactive video and by obsessively understanding our users' goals and delivering solutions that truly matter. Backed by a leading private equity firm, we are a team of approximately 200 professionals dedicated to doing the most impactful work of our careers. As we continue to support growth and expansion, we are seeking an experienced Manager to lead our Content Generation Team. We are looking for someone who loves solving interesting technical challenges at scale and enabling compelling customer experiences. Position Summary:As the Engineering Manager of the Content Generation team, you will lead a team of 5-6 developers and will collaborate closely with your Product Management peer. You will be responsible for ensuring our core AI models and content pipelines are built robustly, securely, and scale to meet our quickly growing product. You will manage communications with product and research teams, ensuring Panopto keeps pace with advancements in Generative AI technology.How You’ll Contribute
In this role, you will: Management and Hiring: Manage and grow an experienced team with multiple senior/principal engineers. You will define and execute a hiring plan for your org that will allow the team to meet the needs of our rapidly growing business and allow everyone on the team to contribute their highest and best impact. You will also mentor and drive the growth of the talented engineers on your team.AI Content Generation & ML Engineering: experience and knowledge of software engineering, technical architecture, and machine learning systems for content generation (e.g., text, audio, video) will allow you to lead efforts to identify, prioritize, and improve architectural problems that exist in the current codebase, with a focus on model serving, performance, latency, and quality of generated content. You will provide guidance and a plan for maturing our codebase and systems to allow our teams and the engineering organization to efficiently grow. Ideal candidates have a strong attention to detail and desire to get to the bottom of how things work, a drive to take action and improve things where they can, and a natural focus on ensuring an excellent customer experience. If you’re interested in working on a rapidly evolving system loaded with interesting challenges and complex problems, we want to talk to you.Technical Leadership & Delivery: You will work hands-on with senior and principal engineers on system architecture, technical decision-making, and roadmap execution across AI/ML and platform components. This includes shaping architectural patterns, breaking down complex initiatives into executable plans, and ensuring effective task distribution and delivery across teams. You will stay close to implementation through design reviews, code reviews, and technical deep dives, and partner on DevOps, reliability, and performance improvements to support scalable, production-grade AI systems.
Required Qualifications: Bachelor's degree in Computer Science or a related field or an equivalent amount of experience or training in industryMultiple years of experience working on complex projects in a professional environment, preferably with a focus on JavaScript-powered web applications.Strong experience with technologies like Node.js, React, MongoDB or similar.People management for teams of 4+ engineers, including senior and staff/principal-level ICsRunning operations for highly available (tier one) services. Best practices for logging, metrics, monitoring, real-time debugging/diagnostics, and alarmingProject management, stakeholder communication, and communication with non-technical teamsTechnical expertise in cloud platforms such as AWS, Azure or GCPTechnical expertise in distributed and scalable system architectureTechnical expertise in development infrastructure and automation frameworksLearning, technical curiosity, ability to rapidly build expertise in new areas and new technical stacks.
The Team:You’ll manage a team of talented engineers with a variety of areas of expertise, from devops to tooling, integrations and testing. The team’s experience level ranges from seasoned developers with well over a decade in industry to junior developers who are growing their roles and impact with your mentorship.Join Panopto and be part of an exciting journey where your expertise will help us build the high-performance services and processing engines that power our clouds across the world, which handle millions of customers and millions of hours of content ingested each month. If you're a leader in developing engineers, we encourage you to apply.Beyond the RequirementsAt this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply.We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.Recruiting Tips:From crafting an impressive resume to presenting your best self during our interviews, we're dedicated to ensuring you feel well-prepared and self-assured as you embark on opportunities at Panopto. Discover some valuable recruiting tips from our team.The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> OfferOur people and culturePanopto’s mission is to be the leader in visual and audio-based learning in a capture and post-capture world. Our user base is as diverse as the world’s universities and businesses. Panopto’s commitment to fostering a fair, equitable, and inclusive culture empowers each member of our team to express their authentic selves, contribute their distinct perspectives and make a meaningful impact both individually and collectively. This inclusive environment not only encourages creativity and the free exchange of ideas but also harnesses the power of varied viewpoints. As a result, we are better equipped to tackle our most intricate challenges, leveraging the wealth of different experiences and backgrounds within our team. This collaborative spirit empowers us to challenge ideas (not people) recognizing that our shared success relies on collective wisdom. It drives us to continuously improve and innovate, ultimately elevating the quality of our products and services. It’s what sets Panopto apart as a unique and rewarding place to work.Our purposeWe believe that video can have a transformative effect on learning. So we built a video knowledge management platform that helps businesses and universities improve the way that they train, teach, and share knowledge. Since 2007, we have been a pioneer in video capture software, video management, and inside-video-search technology. Panopto has been adopted by more than 1,600 companies and universities worldwide with over 11 million end users. Today, Panopto’s knowledge management platform is the largest repository of expert learning videos in the world. A proud remote-first company, Panopto is headquartered in Pittsburgh, with offices in London, Hong Kong, Singapore, and Sydney, and has received industry recognition for its innovation, rapid growth, and company culture.Panopto is an Equal Opportunity Employer. We value and encourage diversity and solicit applications from all qualified individuals which will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity or expression, national origin, age, disability or protected veteran status, or any other legally protected criteria, in accordance with applicable law. Panopto is committed to providing reasonable accommodation to applicants with disabilities. If you require accommodation for interviewing or otherwise participating in the employee selection process, please provide more detail on how we can further support you by reaching out to the People Experience department.Remote, US: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Remote, International: Candidates looking for flexible or remote-friendly positions are encouraged to apply. Panopto is proud to be a remote-first company. Employees in this position are eligible to work remotely. Still, they may make regular trips to the local international office from time to time, where applicable.Use of Artificial Intelligence (AI):Panopto may utilize artificial intelligence (AI) tools to assist in our recruitment and evaluation process. This may include analyzing resumes, assessing skills, and generating insights to help identify qualified candidates.Please be assured that AI tools are used to support our team, and all final hiring decisions are made by human reviewers. Panopto hiring teams will thoroughly review your application and assessment results. AI is not used to make final decisions regarding your candidacy.By submitting your application and participating in the recruitment process, you acknowledge and consent to Panopto's use of AI tools as described above.We are committed to full compliance with all applicable labor laws, including Equal Employment (EEOC) laws, across all our company entities.To ensure fairness and transparency: We have human oversight in all hiring decisions. If you have concerns regarding the use of AI in your assessment, please contact Panopto Talent Attraction to request a manual review of your application. Please be aware that while we offer this option, the manual review process may take longer than the standard AI-assisted process.Any data collected during this process, including video recordings if applicable, will be retained only for the duration necessary to fulfill the hiring purpose and will be deleted shortly thereafter once the role is filled.We may utilize vendor tools to assist with the AI process. Vendor functions are ‘skill assessments' or 'resume analysis'.Panopto is dedicated to a fair and equitable hiring process for all candidates.