Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOINGCustomer CommunicationCommunicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.Drive Customer Satisfaction through timely & quality communication.Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts.Identify, debug and troubleshoot break fix issues and take it to a resolution.Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.Respond and resolve issues within agreed service levels.Collaboration & Knowledge SharingPublish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.DomainWork closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity
WHAT YOU BRINGMinimum 3 years’ experience in implementing various IGA solutionsStrong Domain knowledge in Identity and Access Management (IAM)Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIMKnowledge and experience in invoking REST/SOAP web services using tools such as PostmanDatabase: Extensive experience in database operations & SQLStrong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)Basic knowledge of operating systems such as Linux, Unix & windowsPrior experience integrating with any SSO providersExperience working with global Customers and strong customer focusExcellent written and verbal communication skillsKeywords: Cloud, Java, Scripting, Linux, SQL