Staff Site Reliability Engineer

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!We are seeking an experienced Site Reliability Engineer with solid software engineering skills and practical knowledge of operating modern cloud‑native infrastructure. In this position, you will contribute to building and scaling our AI platform by ensuring our systems on AWS, Kubernetes, and GitOps workflows are reliable, observable, and automated. The ideal candidate will have advanced technical expertise, excellent communication abilities, and a talent for collaborating well with engineering teams. 📍 Location: This is a fully remote position located in Colombia. You will be reporting to:Amir TooleContact:Maira Russo - Senior Talent Acquisition Partner Key Responsibilities Maintain reliable, high‑performing AWS production systems. Manage EKS clusters for configuration, scaling, and workload stability. Set up and support Istio service mesh for traffic control and security. Oversee GitOps workflows to ensure secure, consistent infrastructure changes. Create automation tools and platform enhancements. Design, implement, and manage monitoring, logging, and tracing solutions across a diverse range of applications—including AI workloads, microservices, and data pipelines—to ensure visibility, reliability, and rapid issue resolution. Respond to incidents, analyze root causes, and recommend lasting solutions. Work with developers and platform teams to enhance deployments and system operations. Support nx‑based monorepos for scalable, effective developer workflows. On call rotation Technical Skills Deep understanding of AWS services commonly used in production (EKS, EC2, IAM, networking, load balancing, etc.). Professional experience with Kubernetes (EKS), including workload autoscaling, networking, RBAC, and cluster operations. Hands‑on experience with service meshes, specifically Istio. Expertise with GitHub, GitHub Actions, and modern CI/CD workflows. Experience working with monorepos, especially nx. Understanding of GitOps practices (we use Flux CD). Strong grasp of Linux systems, networking, containers, and Docker. Familiarity with infrastructure‑as‑code: CDK, Terraform. Knowledge of SLOs, error budgets, incident management, and production readiness best practices. Strong English language communication and collaboration skills Soft Skills Excellent communication and cross‑team collaboration. Strong analytical thinking and problem‑solving abilities. Bias toward ownership, clarity, and operational excellence.  Perks & BenefitsContrato a termino Indefinido with all the legal benefitsPrepaid MedicineLife insurance and funeral assistanceInternet allowanceHome office stipendCompetitive compensation — above the market average100% remote work environment and an excellent work-life balanceOpportunity to work for a growing global SaaS leader companyA culture that promotes independence, innovation, trust, and accountabilityOpen space to be creative, innovative, and strategize for the futureMentorship by a highly experienced professional Budget for training, we want you to grow5 Personal Time Off days per yearSick Leave Top up to total 100% of salary paid by the employer from Day 3 to 90. Recognition Award, additional paid time off in recognition of the corresponding year of serviceUpgrade vacation starting at 5 years of service What's in it for you:▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. ▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. ▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. ▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans. ▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. ▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. ▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team. About Caseware:Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.Background Check:Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co Security and Fraud:Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.