Who We AreAtlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm and finally move AI pilots into production. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.Atlan unifies this context by connecting to every part of the data and AI stack, enabling teams to build, collaborate on, and activate shared context across data, business, and AI workflows, including for AI agents.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce VenturesMeet the TeamAtlan is looking for its first IT Engineer in North America — someone who will be the face of IT across the region during US working hours. This is not a traditional helpdesk role. You will be the sole IT owner in North America, responsible for delivering an exceptional technology experience to our growing US-based teams, primarily our Go-To-Market, Sales, and Marketing functions.By joining the team, you will enable Atlan to provide full 24-hour IT support coverage globally. You will partner closely with regional stakeholders as a true business partner, not just a ticket resolver. We’re building an IT function that prizes ownership, automation, and strategic thinking — and we want you to bring that same energy to everything you do.What You’ll DoRegional IT Ownership & End-User SupportBe the face of IT in North America: serve as the primary point of contact for all technology-related needs during US working hours, delivering responsive, high-quality support to end users.Troubleshoot and resolve a wide range of issues, including application access, license provisioning, SSO and identity management, device management, and day-to-day productivity tooling.Own the new hire onboarding and offboarding experience for the North America region — ensuring every new team member has a seamless Day 1 and every departure is handled securely and efficiently.Manage and resolve escalations end-to-end, taking full ownership from diagnosis through resolution and root-cause documentation.Stakeholder Partnership & Business EnablementAct as a strategic IT business partner to US-based teams, particularly GTM, Sales, and Marketing, understanding their workflows and proactively improving their technology experience.Liaison with regional stakeholders to gather feedback, identify pain points, and translate them into actionable IT improvements.Partner with cross-functional teams on their initiatives, embedding IT perspective into business projects and ensuring technology enables rather than blocks progress.Automation, AI & Continuous ImprovementIdentify repetitive tasks and recurring issues, then design and implement automations to eliminate them — leveraging scripting, workflow tools, and AI where appropriate.Apply a root-cause mindset: don’t just fix the symptom — find and address the underlying problem so it doesn’t recur.Contribute to IT initiatives and projects across the broader IT team, bringing a builder’s perspective to improve systems, processes, and the overall IT operating model.Explore and implement AI-powered solutions to enhance IT service delivery, reduce resolution times, and improve the end-user experience.SaaS Management & OperationsSupport SaaS application management, including license tracking, cost optimization, usage analysis, and vendor coordination.Manage IT asset inventory for the North America region, ensuring hardware and software are tracked, maintained, and refreshed appropriately.Contribute to compliance and security initiatives by maintaining accurate records and following established IT policies and controls.What We’re Looking For3+ years of experience in IT engineering, IT operations, or a similar systems/infrastructure support role.Strong hands-on experience with identity and access management, specifically Okta (or a comparable IdP), including SSO, SCIM provisioning, lifecycle management, and group/policy configuration.Experience with endpoint management tools — Jamf (macOS) and Microsoft Intune (Windows) — including device enrollment, policy deployment, and troubleshooting.Proficiency with SaaS productivity and collaboration tools: Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), and similar platforms.A deep ownership mindset — you treat the region’s IT experience as your product, not just a queue of tickets.An automation-first mentality — you instinctively look for ways to script, automate, and eliminate toil rather than repeating manual work.Strong problem-solving skills with a bias toward finding and fixing root causes, not just symptoms.Excellent communication and interpersonal skills — you’re comfortable being the go-to person for a region and can build trust with stakeholders at all levels.Experience managing employee onboarding and offboarding processes from an IT perspective.Ability to work independently and exercise strong judgment as the sole IT representative in the region.Nice-to-HaveExperience with GitHub administration (organization management, SSO integration, access controls, and repository policies).Familiarity with IT asset management platforms and processes (hardware lifecycle, procurement, inventory tracking).Experience with SaaS management and cost optimization — license auditing, usage-based rightsizing, and vendor consolidation.Exposure to Linear or similar modern project management tools.Familiarity with scripting or lightweight development (Python, Bash, JavaScript, or similar) to build automations and integrations.Experience working with or building AI-powered workflows and agents for IT operations.Prior experience as the first or sole IT hire in a region, or in a high-autonomy IT role at a fast-growing startup or scale-up.Understanding of compliance frameworks (SOC 2, ISO 27001) and how they intersect with IT operations.Core Technology StackIdentity & Access Management: OktaEndpoint Management: Jamf (macOS), Microsoft Intune (Windows)Collaboration & Productivity: Google Workspace, Slack, ZoomProject & Issue Tracking: Atlassian (Jira/Confluence), LinearDevelopment & Source Control: GitHubAI & Automation: Various AI applications and workflow toolsThe Mindset We ValueWe’re building an IT team that operates more like a product team. The right candidate will bring a combination of the following:Ownership: You treat the North America IT experience as your own product. If something is broken, you fix it. If something could be better, you improve it — without waiting to be asked.Builder Mentality: You don’t just operate systems — you build solutions. Whether it’s an automation, a new process, or an integration, you’re always looking to make things better.Strategic Thinking: You see the bigger picture. You understand how IT decisions impact the business and can prioritize accordingly.Service Owner: You think like the owner of a service, not a participant in a queue. You care about uptime, user satisfaction, response times, and the overall health of the IT experience in your region.Automation & AI Advocate: You believe in eliminating toil. If you’ve done a task three times, you’re already thinking about how to automate it.Your Roadmap to SuccessThe First 30 DaysMeet all of the stakeholdersUnderstand the challenges in the AMER regionOwn most of the daily IT support activities in the regionSee a problem, propose a solutionThe First 90 DaysOnboarding and logistics for AMEREnd-to-end employee lifecycleStart partnering with Systems Engineers on monitoring and responseActively participating in IT initiatives from an execution POVThe First 180 DaysYou’re owning the entire employee experience for AMERFirst line of defense in AMERMonitoring, response, incident mitigationOwn IT initiatives from an execution POVSaaS management and cost optimizationWhy Atlan?Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect:Competitive Compensation: We benchmark at the top of the market and keep compensation simple: strong base salary, performance‑based variable pay, and impact‑driven equity, so your total rewards grow in step with the value you create over time.Health & Wellness: From Day‑1 health, dental, vision, and mental health to pet‑care perks and flexible health stipends, we design benefits offerings that lead in each country we're in.Flexible Time Off & Leave Policies: We trust you to own your energy: flexible time off and modern leave so you can unplug properly, support yourself and your loved ones, and come back ready to drive an impact.Accelerated Growth & Learning: Develop at an uncommon velocity through cutting-edge tech, complex implementations, and an experienced team that values mastery.AI Native Culture: Atlan is where AI-native builders come to build the systems the future of work will run on. AI isn’t an add-on, it’s woven into how we build, think, and work every day, empowering every Atlanian to move faster and create a bigger impact.Global, Remote-First, High-Trust: Work from anywhere with a diverse team across 15+ countries, in a trust-first, async environment that gives you true flexibility and ownership over how you work.Equal Opportunity EmployerAtlan is committed to building an inclusive, diverse, and authentic workplace. We do not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other legally protected characteristic.