Job Description
This is a senior, customer-facing role requiring strong domain expertise in industrial automation and a proven ability to guide both technical implementation and strategic solution expansion.
We’re looking for someone who not only enables the initial deployment but also identifies additional opportunities to expand value across the customer’s organization - be it new use cases, integrations, or system-wide architecture improvements.
You’ll be a key technical advisor and trusted partner to both prospective and existing customers.
Pre-Sales Support:
Partner with Account Executives during discovery to understand customer goals and technical environments.
Deliver tailored demos, solution architecture walkthroughs, and lead technical proof-of-concepts (PoCs).
Help prospects align FlowFuse to their broader industrial and digital transformation goals.
Collaborate on pricing proposals and technical responses to RFPs and security reviews.
Post-Sales Engagement:
Lead technical onboarding and early solution implementation.
Partner with customers to assess results, resolve blockers, and optimize solution design.
Actively explore and surface additional use cases within the customer organization.
Facilitate roadmap alignment and strategic planning discussions with technical champions.
Deliver ongoing best practices, architecture reviews, and training to ensure long-term success.
Skills
What We’re Looking For:
5+ years in a Solutions Engineering, Sales Engineering, or Customer Success Engineering role.
Deep industry expertise in industrial automation, IIoT, smart manufacturing, or related fields.
Track record of identifying additional solution opportunities within enterprise accounts.
Experience with technologies such as Node-RED, MQTT, OPC-UA, SCADA systems, PLCs, or edge computing.
Strong communication skills - comfortable engaging engineers, architects, and executive stakeholders.
High degree of initiative and ability to manage customer relationships across the lifecycle.
Willingness to travel occasionally for key customer engagements.
Nice to Haves:
Hands-on experience deploying Node-RED at scale.
Familiarity with Unified Namespace or other modern industrial data architectures.
Experience with containerization, cloud (AWS/Azure), or Linux-based edge devices.
Multilingual skills (e.g., German, French, Spanish).
90-Day Plan
Week 1-4:
Familiarize yourself with the FlowFuse product, platform capabilities, and target customer profiles.
Understand existing sales processes, customer success methodologies, and relevant internal tools.
Meet with key internal stakeholders across Sales, Product, and Engineering teams.
Begin shadowing customer calls, demos, and technical engagements to learn our approach.
Review and provide feedback on existing solution architecture documentation and sales enablement materials.
Start leading portions of customer demos and technical discussions with guidance.
Week 5-8:
Develop a deep technical understanding of FlowFuse and its integration points within industrial environments.
Engage in your first set of technical PoCs, contributing to design and execution
Take ownership of specific pre-sales and post-sales customer engagements, leading technical discussions and solution design.
Proactively identify and propose opportunities for expanding FlowFuse's value within customer accounts.
Week 9-13:
Contribute to internal knowledge sharing, developing best practices or technical guides based on customer interactions.
Start building relationships with customer technical champions to facilitate long-term success and strategic alignment.
Hiring Plan
Initial Screening: Review resumes and cover letters to assess candidate qualifications, experience, and domain expertise.
First Interview (Technical & Role Fit): Conduct a phone or video interview to evaluate technical knowledge relevant to industrial automation, IIoT, and solutions engineering, as well as communication skills. Conducted by the hiring manager.
Second Interview (Deep Dive & Customer Experience): In-depth interview with the hiring manager and other team members to discuss specific experience in customer-facing technical roles, complex problem-solving, and managing customer lifecycles. Conducted by the Head of Professional Services.
Technical Presentation / Case Study: Candidate will prepare and deliver a presentation on a technical solution or a case study of a past customer engagement demonstrating their problem-solving and communication skills.
STAR Interview (Behavioral Alignment): A behavioral interview to understand past experiences and assess alignment with FlowFuse's values, initiative, and collaboration style. Conducted by the CEO.
Final Interview: A final interview with key stakeholders, potentially including a sales leader or executive, to assess strategic alignment and executive presence.
Offer: Extend an offer to the selected candidate.