Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources. Our agents have already delivered measurable impact:Over 5 million hours of contact center operations saved35% more calls answered compared to non-AI operators45 million calls handled with a 99.9% uptimeBacked by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.About the RoleAs a Forward Deployed Engineer (FDE) at Synthflow, you’ll be the bridge between our technology and our customers’ real-world success. You’ll work hand-in-hand with enterprise clients after the sale to implement, customize, and optimize Synthflow’s AI phone agent solutions for their unique environments.You’ll combine strong technical acumen with customer empathy — translating business challenges into scalable solutions and ensuring smooth deployment, adoption, and measurable impact. This is a hands-on, high-ownership role where you’ll be both a builder and a strategic partner, helping customers realize the full value of Synthflow’s platform.Your ResponsibilitiesLead end-to-end implementation of Synthflow’s AI phone agent platform for enterprise customers — from solution design to configuration, integration, and go-live.Collaborate closely with customer engineering, operations, and success teams to align technical deployments with business objectives.Develop and maintain integrations with CRMs, telephony systems, and workflow automation tools.Proactively identify optimization opportunities, guiding customers to get the most out of their deployment and achieve meaningful business outcomes.Act as the technical voice of the customer, translating their needs into actionable product insights and collaborating with Synthflow’s engineering and product teams.Troubleshoot, resolve, and prevent technical issues, ensuring reliability and a frictionless experience in production environments.Create best practices, playbooks, and technical resources that improve future implementations and enable customer self-sufficiency.Contribute to account growth and renewal by driving strong adoption and long-term technical alignment.Who You AreSpanish fluency is mandatory You have 3–6 years of experience in a technical, customer-facing role such as Forward Deployed Engineer, Implementation Engineer, or Solutions Engineer.You’re a hands-on problem solver — comfortable writing and debugging code (e.g. Python, JavaScript, or low-code integrations).You’ve led enterprise software implementations or integrations, ideally involving APIs, CRMs, or telephony platforms.You have experience or deep interest in AI/ML technologies, especially conversational AI or LLM-based systems.You’re a strong communicator who can bridge technical and business perspectives with clarity.You thrive in fast-paced, collaborative environments and are motivated by helping customers succeed.Preferred Qualifications (Bonus Points)Experience integrating or supporting telephony providers, SIP, or contact center systems.Background in LLM prompting, AI orchestration, or intelligent automation.Familiarity with enterprise post-sales success frameworks (adoption, enablement, value realization).Track record of driving renewals, expansions, or measurable customer outcomes in enterprise settings.What We OfferImpact at scale: Shape how leading enterprises adopt and operationalize AI voice technology.Autonomy at speed: A high-trust, high-ownership environment where you can move fast and make a difference.Remote-first flexibility: Work from anywhere with a distributed, async-first team.Cutting-edge tech: Build and deploy real-world AI systems at the frontier of automation.Growth path: Opportunities to evolve into leadership across technical success, product, or engineering.Rewarding package: Competitive pay, meaningful equity, and comprehensive benefits.Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.