At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!The Customer Experience Engineer (CXE) is a 1:many, digital-first post-sales technical role responsible for designing, operating, and continuously optimizing customer journeys that drive product adoption, value realization, and long-term success with Docker.CXEs deliver impact through digital, programmatic customer engagement. The role blends strong technical fluency with journey design, lifecycle thinking, and data-driven optimization. CXEs create and evolve repeatable digital journeys—such as onboarding flows, technical education programs, adoption campaigns, and cohort-based enablement—that help customers progress through meaningful stages of usage.This role is ideal for individuals who want to apply and grow their technical expertise while expanding into program ownership, cohort management, and digital customer success, influencing outcomes for large customer populations through systems and programs.ResponsibilitiesDigital Program Design & Adoption (1:many)Design, launch, and operate digital, 1:many technical programs (e.g., webinars, workshops, cohort-based enablement, automated lifecycle journeys) that drive customer adoption and maturity.Build and manage customer cohorts based on lifecycle stage, product usage, and engagement signals.Ensure programs are repeatable, measurable, and continuously improved through iteration.Journey Monitoring, Testing & OptimizationMonitor digital customer journeys using product telemetry, engagement data, and lifecycle metrics to understand customer progression and behavior.Continuously test, refine, and optimize journeys by:experimenting with messaging, timing, and targetingiterating on program structure and contentmeasuring adoption lift and engagement outcomesOwn the feedback loop between customer behavior, program design, and journey performance.Technical Enablement & Expertise DevelopmentLeverage technical expertise to design high-quality technical enablement for platform, security, and developer audiences.Create and curate reusable digital assets (guides, walkthroughs, labs, recordings) that support adoption across customer cohorts.Continuously advance technical depth across Docker products and adjacent technologies, informed by real-world customer usage patterns.Customer Insights & Lifecycle IntelligenceAnalyze usage and engagement data to surface insights related to:adoption readinesslifecycle progressionopportunities to improve customer experience designPartner with Product, Marketing, and CX Operations to translate insights into:lifecycle automationproduct-led experimentsprogram and content improvementsCross-Functional CollaborationCollaborate with Sales, TAMs, Product, Marketing, and Engineering to align on lifecycle goals and deliver cohesive digital customer experiences.Act as a multiplier, amplifying impact through programs, journeys, and systems rather than individual interactions.What We’re Looking ForYou enjoy helping customers succeed through digital, 1:many experiences and are motivated by improving outcomes through iteration, experimentation, and thoughtful program design. You are comfortable operating at the intersection of technology, customer behavior, and lifecycle execution.QualificationsRequired3+ years in customer success, technical enablement, implementation, solutions engineering, or program-oriented post-sales rolesStrong technical foundation in Docker, containers, and modern cloud-native tooling (e.g., CI/CD, Kubernetes, cloud platforms)Demonstrated experience designing or running digital, 1:many programs that drive measurable adoption or behavior changeComfort working with data: usage metrics, engagement signals, dashboards, and experimentation resultsStrong written and verbal communication skills; confident presenting to technical audiences in 1:many settingsPreferredExperience in digital customer success, lifecycle programs, or cohort-based enablementFamiliarity with customer engagement and lifecycle tooling (e.g., Gainsight, HubSpot, Marketo, or similar)Exposure to product-led growth (PLG) or usage-based lifecycle modelsExperience improving customer journeys through testing, experimentation, and optimizationBachelor’s degree in Computer Science, Engineering, or equivalent practical experienceWhat to ExpectFirst 30 Days:Learn Docker’s platform, customer lifecycle model, and existing CXE programsUnderstand current digital journeys, cohorts, and success metricsBegin contributing to journey analysis and optimization discussionsFirst 60 Days: Take ownership of one or more digital, 1:many programs or journeysAnalyze usage and engagement data to identify improvement opportunitiesBegin testing and refining program design and deliveryFirst 90 Days:Deliver measurable improvements in adoption or engagement metricsPropose and implement optimizations to customer journeysContribute insights that shape lifecycle strategy and program evolutionHow This Role GrowsCXEs grow by:owning increasingly complex and impactful digital customer journeysdeepening technical expertise across Docker’s platformshaping how Docker delivers customer value through 1:many, digital engagementDocker does not offer visa sponsorship for this role.We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 13, 2024.Please see the independent bias audit report covering our use of Covey here.PerksFreedom & flexibility; fit your work around your lifeDesignated quarterly Whaleness Days plus end of year Whaleness breakHome office setup; we want you comfortable while you work16 weeks of paid Parental leaveTechnology stipend equivalent to $100 net/monthPTO plan that encourages you to take time to do the things you enjoyTraining stipend for conferences, courses and classesEquity; we are a growing start-up and want all employees to have a share in the success of the companyDocker SwagMedical benefits, retirement and holidays vary by countryRemote-first culture, with offices in Seattle and ParisDocker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.#LI-REMOTE