Emplifi is a leading unified customer engagement platform that empowers more than 20,000 of the world’s top brands — including McDonald’s, Ford Motor Company, and Delta Air Lines — to deliver connected, empathetic experiences across marketing, commerce, and care. With integrated solutions for social media marketing, social commerce, customer care, and unified analytics powered by AI, Emplifi enables brands to deepen customer relationships, drive product sales, and strengthen loyalty. Headquartered in New York, Emplifi is a trusted partner to major digital and social platforms, including Google, Meta, LinkedIn, TikTok, and Snapchat. Learn more at www.emplifi.io.
About Ratings & Reviews
Emplifi’s Ratings & Reviews platform helps brands collect and showcase customer feedback to build trust and boost conversions. Its Speedflex™ widgets load 85% faster and support a range of review types, including visual content and Q&A. The platform simplifies review collection and integrates easily across email, SMS, apps, and loyalty programs. With customizable designs, strong moderation tools, and deep analytics, businesses can manage reviews effectively and gain insights into customer sentiment.
About Position
As a Software Engineer you will play a vital role in building and maintaining applications and back-end services of the Rating and Reviews (R&R) product within the Social Commerce group. We are looking for someone with prior Engineering experience, ideally within the E-commerce and SaaS space.
The Software Engineer’s primary focus will be on web services, mostly built with Java. Scalability and quality of performance will be of utmost importance, as we continue to scale and integrate our services into the broader Emplifi Suite.
This role will require a deep technical understanding of our system and products to effectively execute, while providing insightful product and user focused decision making when needed. They will work closely with Design, Product, and DevOps to develop and maintain our embedded content galleries, as well as our management dashboard used by hundreds of major brands across the world.
What You’ll Do Here
Work closely with designers, PMs, and engineers to tackle challenging problems in the Collect, manage, and display high-quality product reviews, Q&As, checkout comments, and seller ratings that drive conversions and engagement at the point of purchase from start to finish
Collaborate and extend projects across a variety of R&R services, including scalable back-end APIs, embedded widgets, integrations with e-commerce platforms, email and sms providers, etc.
Consistently challenge and influence the direction of our product offerings with confidence through both technical and user-focused thinking
Architect and develop high-performance, highly available, and secure software solutions that scale to millions of users, leveraging your full-stack expertise to drive continuous innovation and efficiency
Communicate effectively with product management, design teams, architects, and other development and technical teams to ensure our customers receive maximum value from our product offerings
Apply your infrastructure and scripting knowledge to support team-wide DevOps initiatives and engineer enablement work
Take ownership of system reliability by diagnosing and resolving bugs and issues that emerge from real-world usage and customer interactions, ensuring a seamless user experience
Use your experience to expand engineering best practices, documentation, and other key processes for our growing team
What You’ll Bring to Us
Developer who enjoys technical challenges and is eager to learn and explore various technologies in full-stack development
Solid JEE foundation, Experience with Groovy, Grails or Spring Boot
Experience with event-driven architecture and messaging systems such as Apache Kafka
Familiarity with search technologies like OpenSearch or Elasticsearch
Strong skills in SQL, Hibernate, and Spring Core, with experience in relational databases, familiarity with NoSQL data stores is a plus
Strong knowledge of web standards and advanced front-end technologies, including JavaScript, React.js, jQuery, or other frameworks like Bootstrap or Angular
Experience with eCommerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, or Magento would be a plus
Experience with microservices architecture
Experienced in Agile project frameworks and familiar with work management tools such as Jira
Very proactive approach to solving problems
Excellent communication skills, written and verbal. Ability to write documentation clearly and concisely, and to communicate well with non-IT personnel
What We Offer
International, fast-paced and rapidly growing environment
Multisport card
Unlimited Personal Time Off, Sick days & Community days
Maternity and Parental Benefit
Flexible environment with the possibility of home office working
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture, with high levels of trust and flexibility
Opportunity for professional growth and development
Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill
There’s more as well! Speak with us to find out all the details!